AFTER SALES

UGOPUFFS Natural Harmony

Aromatherapy Essential Oils & Scented Candles

Safety & Service Policy

Warranty Period

**Aromatherapy Essential Oils & Scented Candles - Safety & Service Policy**

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### **⚠️ SAFETY PRECAUTIONS**  
**ESSENTIAL OILS**  
1. For external use only - do not ingest  
2. Always dilute with carrier oil (recommended 1:10 ratio)  
3. Contraindicated for:  
   - Pregnant/nursing women  
   - Epileptics  
   - Children <3 years old  
4. Store in amber glass bottles in cool, dark place (15-25℃ ideal)  

**SCENTED CANDLES**  
1. First Burn:  
   - Minimum 2 hours to establish full melt pool  
   - Maximum 4 hours per session  
2. Maintenance:  
   - Trim wick to 6mm before each use  
   - Clear debris from wax pool weekly  
3. Safety:  
   - Keep on heat-resistant surface  
   - Never move while liquid wax is present  

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### **📑 WARRANTY & SERVICE TERMS**  
**1. QUALITY GUARANTEE**  
• Leakage/glass defects: Full replacement + return shipping label  
• Fragrance inconsistency: Free 5ml sample verification  

**2. RETURNS**  
• Unopened products: 30-day return window (customer pays return shipping)  
• Non-returnable:  
   - Custom engraved items  
   - Used candles (≥10% burned)  

**3. LIABILITY DISCLAIMER**  
• Not responsible for:  
   - Skin reactions from undiluted oil use  
   - Fire damage from improper candle use  
• Natural variations in:  
   - Essential oil coloration  
   - Hand-poured candle texture  

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### **💎 PREMIUM SERVICES**  
**Loyalty Program**  
• 1 empty candle jar = $5 credit  
• 3 returned essential oil bottles = Free shipping coupon  

**VIP Members**  
• Priority access to limited editions  
• Birthday month: Free custom scent blending session